JPAY TRASHES INTELLECTUAL PROPERTY OF IDAHO PRISONERS
On October 3, 2018, a handful of prisoners at the ISCC noticed that when saving new emails to the draft folder on their tablet, a new dialogue box appeared: "YOU HAVE 1 DAY TO SEND THIS EMAIL DRAFT, OTHERWISE IT WILL BE DELETED". There was no other prior notice that this "upgrade" to the email app would be implemented. Prisoners who did not save an email to the draft folder on that date had no notice whatsoever of the disaster that was to come in the next few hours.
On the morning of October 4, 2018, thousands of prisoners throughout IDOC woke to find virtually every email draft on their tablet ... gone.
In my case, one hundred fifty three email drafts which had been stored on my tablet for years had been deleted, including unsent legal documents, poems, even a Will - hundreds of hours of typing - gone in an instant, for no apparent, rational reason, as data kept on the tablet does not interfere with, or take up space on the JPay network or servers.
Clearly, JPay intended for people to lose their data - otherwise there would have been some reasonable warning that this change was coming. While the dialogue box seen by prisoners on 10/3/18 indicated that the email being saved on that date had a shelf life in the draft folder (You have 1 day to send THIS email draft...) there was no indication that drafts already stored would be affected. To further cement the point of JPay's malfeasance, the update to the email app was not uploaded over the kiosk, but by WiFi as evidenced by the presence of the upload on tablets which have not been sync'd to the kiosk in weeks.
Although the Terms of Service (contract) prisoners are required to agree to (even to order commissary over the kiosk) limits liability for accidental loss of data, there is no such provision for the intentional destruction of data by JPay, nor does such contract indemnify JPay from criminal acts which may have been committed.
On the morning of October 4, 2018, thousands of prisoners throughout IDOC woke to find virtually every email draft on their tablet ... gone.
In my case, one hundred fifty three email drafts which had been stored on my tablet for years had been deleted, including unsent legal documents, poems, even a Will - hundreds of hours of typing - gone in an instant, for no apparent, rational reason, as data kept on the tablet does not interfere with, or take up space on the JPay network or servers.
Clearly, JPay intended for people to lose their data - otherwise there would have been some reasonable warning that this change was coming. While the dialogue box seen by prisoners on 10/3/18 indicated that the email being saved on that date had a shelf life in the draft folder (You have 1 day to send THIS email draft...) there was no indication that drafts already stored would be affected. To further cement the point of JPay's malfeasance, the update to the email app was not uploaded over the kiosk, but by WiFi as evidenced by the presence of the upload on tablets which have not been sync'd to the kiosk in weeks.
Although the Terms of Service (contract) prisoners are required to agree to (even to order commissary over the kiosk) limits liability for accidental loss of data, there is no such provision for the intentional destruction of data by JPay, nor does such contract indemnify JPay from criminal acts which may have been committed.