WHERE'S MY FRIEND JENNA?
What to do when a name disappears from your JPay contact list? What do you do when you have no idea why - or how the contact disappeared? Were they fed up with you, or did the prison or JPay remove them from your list without notice to anyone? Sometimes, people on the outside - at least in the beginning of a relationship - don't want to give out their physical address or telephone number (and sometimes their real names) to prisoners... understandable... but when that person unexpectedly drops off your contact list (and presumably, your name dropped off their contact list), how then do you let your new friend know that it wasn't you (the prisoner) who did it? You don't - usually. In some cases, contacting the investigations unit at your facility may reveal if, and why [they] removed a contact from your list. You can also contact JPay using a trouble ticket (which will likely take them nearly a month to give you a noncommittal answer) asking if the contact requested their nam