WHERE'S MY FRIEND JENNA?
What to do when a name disappears from your JPay contact list? What do you do when you have no idea why - or how the contact disappeared? Were they fed up with you, or did the prison or JPay remove them from your list without notice to anyone?
Sometimes, people on the outside - at least in the beginning of a relationship - don't want to give out their physical address or telephone number (and sometimes their real names) to prisoners... understandable... but when that person unexpectedly drops off your contact list (and presumably, your name dropped off their contact list), how then do you let your new friend know that it wasn't you (the prisoner) who did it? You don't - usually.
In some cases, contacting the investigations unit at your facility may reveal if, and why [they] removed a contact from your list. You can also contact JPay using a trouble ticket (which will likely take them nearly a month to give you a noncommittal answer) asking if the contact requested their name removed. You may later learn that there was simply a glitch in the system (or that's what you are expected to believe), your contact has changed their email address or contact information and the system booted them off or your contact has indeed intentionally removed their name from your contact list - not wanting to be contacted by you in the future.
In any event, never give up on your contact (unless s/he has told you not to contact them) and give things time to work themselves out. If you can get word to your contact, have them look into the matter with JPay or the facility to have the matter resolved in the manner they desire, be it having their name put back on your contact list, or notify you that no further contact is desired.
Oh, and to avoid any misunderstandings, you should also make an agreement with your contact early on as to how either one of you might end the relationship. A good way to do this is to agree on a single word email which, when emailed to the other, indicates the relationship is over, and no future contact is desired. GOODBYE is probably a good word.
Sometimes, people on the outside - at least in the beginning of a relationship - don't want to give out their physical address or telephone number (and sometimes their real names) to prisoners... understandable... but when that person unexpectedly drops off your contact list (and presumably, your name dropped off their contact list), how then do you let your new friend know that it wasn't you (the prisoner) who did it? You don't - usually.
In some cases, contacting the investigations unit at your facility may reveal if, and why [they] removed a contact from your list. You can also contact JPay using a trouble ticket (which will likely take them nearly a month to give you a noncommittal answer) asking if the contact requested their name removed. You may later learn that there was simply a glitch in the system (or that's what you are expected to believe), your contact has changed their email address or contact information and the system booted them off or your contact has indeed intentionally removed their name from your contact list - not wanting to be contacted by you in the future.
In any event, never give up on your contact (unless s/he has told you not to contact them) and give things time to work themselves out. If you can get word to your contact, have them look into the matter with JPay or the facility to have the matter resolved in the manner they desire, be it having their name put back on your contact list, or notify you that no further contact is desired.
Oh, and to avoid any misunderstandings, you should also make an agreement with your contact early on as to how either one of you might end the relationship. A good way to do this is to agree on a single word email which, when emailed to the other, indicates the relationship is over, and no future contact is desired. GOODBYE is probably a good word.