IDOC to Inmate E-mails 9/4/21 - 9/15/21
9/16/21 Dear JPay Customer,
We wanted to provide some tips to ensure you are getting the most out of the JPay Support Ticket system. Please see below. Keep in mind that you can only have one support ticket open at a time. So if you have an open ticket, you must close that inquiry or wait for Customer Service to respond and close the ticket before you can open a new support ticket.
Most of the time Customer Service will respond with a resolution or troubleshooting steps that fix the issue, then they close the ticket. However, if the troubleshooting steps DO NOT fix the issue, please open a new support ticket and reference the previous ticket number and issue that was not resolved.
IMPORTANT please make sure you submit your support ticket for the correct category. If you submit to the wrong category, your ticket could be closed through bulk closing efforts for common issues that were resolved. These are the categories available to you. Its very important that you select the correct category that matches up with your concern.
Tablet - Email - Music - Games - Movies - Accessories
- Banking - Kiosk -Videogram - Newsstand - EBooks - Battery - Video Connect
Please make sure you provide as much detail as possible in each inquiry. The more information you provide will help our Customer Service team provide you with the correct resolution or troubleshooting. Some examples include:
If a game is not downloading, include the name of the game and the exact screens or issues you are running into when trying to download that game. If you think email is missing from your tablet, include the date/timing of when you think the issue began, the names of loved ones who emailed you but the communication has gone missing, if youve taken any steps to try and resolve this concern on your own.
We hope the above tips improve your engagement with the JPay Support Ticket system.
Best, Your JPay Team
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09/13/2021 Dear JPay Customer,
We have been looking into your feedback regarding certain music albums not being available from artists, and would like to share an update with you.
There are certain music albums from artists that are not made available for sale. This is determined by the artists record label or our music content supplier. When you try searching for these albums, you will not get any results. Although these albums are not available for sale, most of the time, the songs from these albums are available for individual purchase.
To find these songs, you can either search for them (you would need to know the correct spelling of the song name), or, you can search for the artist and when you are on the artists page, click on Songs. You would be able to browse all the available songs from the artist.
We know how important music is to you and hope these tips make it easier for you to find your favorite artists, albums and songs! The JPay Team
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Dear JPay Customer,
The submission deadline for the Original Hip-Hop Track Contest ends tonight, September 15th, at midnight. Since the Hip Hop Beats album from Zaytoven was only available for the contest, we will be removing that album from the music catalog by Friday.
Thank you to all who submitted lyrics for consideration. Good luck! Best, Your JPay Team
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TO: IDOC RESIDENTS
FROM: KEEFE COMMISSARY NETWORK
DATE: 9-10-2021 (Received 9/15/21)
To whom it may concern,
Correctional Industries just delivered 10,000 photo tickets to Keefes warehouse. Keefe will start selling these immediately to the resident population. Keefe apologizes for the delay in getting these. Thank you, Keefe Commissary
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9/10/2021 MESSAGE FROM KEEFE OUT OF STOCK
ALIAS DESCRIPTION DUE DATE
0048 Coconut Oil 9/24/2021
0035 3 in 1 Shampoo and Conditioner 9/24/2021
6607 Hot Peanuts 9/24/2021
0720 Antifungal Powder 9/24/2021
6240 Mixed Nuts 9/24/2021
6385 Salted Peanuts 9/17/2021
7126 Book Light 9/30/2021
5361 Medium Thermal Top 9/30/2021
0981 Wet Dry Shaver 9/30/2021
7126 Book Light 9/30/2021
6995 Beard Trimmer 9/30/2021
1370 Sewing Kit 9/30/2021
0550 Soft Toothbrush 9/30/2021
0200 Baby Powder 9/30/2021
0264 Dandruff 09/13/2021
4924 Skecher Size 12 10/8/2021
6826 Tuna 10/1/2021
2789 Tapatio 10/1/2021
4916 Skechers Size 8 10/1/2021
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9/10/21 Dear JPay Customer,
We have a new sale going on with over ten Betterment games along with some classic arcade games. When you visit the Game Store, check out the Reduced Price category for a list of titles available for temporarily discounted prices! This promotion will run through Thursday, September 23, 2021. We hope these discounts help you enjoy playing more games!Warm regards, Your JPay Team
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9/8/25 (The email associated with the subject below is not included. It will be sent to you upon request.)
Reminder: Aventivs Original Hip-Hop Track Contest