JPAY REFUSES TO FIX ISSUES WITH THE JP6s TABLETS, HUNDREDS OF PRISONERS UNABLE TO ACCESS PHOTOS SENT BY FAMILY/FRIENDS

Once again JPay is refusing to take steps to fix the conflict between the firmware in the JP6s tablets (actually a modified Android tablet) and the email app.

According to an expert on Android tablet technology who recently examined the applications and operating systems in a Jp6s, JPay has screwed around so much with the firmware (some under the guise of security and others for unexplained reasons) that most installed apps cannot operate as designed. Further, most of the applications installed are not sufficient or recommended for the operating system - likely due to JPay using "freeware" in an effort to save money.

JPay (trouble ticket) representatives continue to send "canned" responses to prisoners who report problems with their tablets - and to make matters worse, their instructions to prisoners of a means to repair the problem neither work, or even apply to the JP6s tablets. For example, most canned responses instruct prisoners to "reboot" the tablet. The instructions given work on the old (JP5s) tablets, but not on the Jp6s. Despite being informed of this, JPay hasn't even reworded their canned responses.

When JPay decides to fix the tablet problems, prisoners and their families may well start to invest money into content and media. Until then, families, friends and prisoners should avoid spending any money on any JPay tablet-based "services"