JPAY SYSTEM CRUMBLING IN FRONT OF OUR VERY EYES

Over the past couple years, the JPay system has gotten worse in almost every way, from lack of maintenance on equipment, to quality of systems, apps, tablets and customer "service". Indeed, JPay is exhibiting all the characteristics of a person planning on quitting a job or skipping out on rent without notice.

Here are a couple emails from JPay in June and July of 2023 that illustrate this point:

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Dear IDOC Resident

An app was deployed earlier this month might be causing some issues on your tablets. Jpay is aware of these issues and is diligiently working towards a resolution and hopes to have an update within the next few weeks. Please do not submit any concern forms related to the items below. We appreciate your patience on this matter and apologize for any inconvience [sic] it has caused.

> Residents unable to use Law Library on tablets

> Residents unable to send/receive Videograms via WIFI on tabletsComm Center app not working on tablets

> eOmis app [medical treatment request portal] displaying on tablet at other facilities, however is blank when residents open it.

Thank you,

Your JPay/ Securus Team

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Dear ID DOC Residents,

JPAY is currently experiencing a backlog with JPAY support tickets and response times are delayed. Please allow up to 3 weeks for your ticket to be responded to. In the meantime, please do not submit concern forms related to JPay Support.

We appreciate your patience on this matter and apologize for any inconvience it has caused.

Thank you,

Your JPay/ Securus Team

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[AUTHOR'S NOTE: If you're having trouble with JPay or any of its services, contact a JPay representative via their website (jpay.com)... if there's anyone still working there.]