JPAY (NOW SECURUS) STILL HASN'T FIXED ACCESS TO SITE PROBLEMS FOR OUTSIDE CUSTOMERS

For a couple months, friends and family of prisoners using JPay have been having problems accessing the JPay site to send and/or retrieve emails to/from prisoners.

Ever since their so-called "system maintenance" on 4/13/24, people on the outside have been having to reset their password every time they attempt to log in to the JPay website. Even after receiving complaints from several people, and charging outrageous prices to send emails, videos, photos and other electronic communications, JPay had refused to address or resolve the problem.

According to one [outside] JPay user, the work around is to simply reset your password using the FORGOT PASSWORD link on their site. You can use the same password you have always used, or create a new one - either way will work. You can then access your account.

To contact JPay about this or other issues, use their site or telephone them using one or more of the numbers below.

> Jpay Technical Support
(855) 445-5729

> Securus Technical Support
(866) 558-2323

> Friends and Family Customer Support
(800) 844-6591