JPAY SELLS "BUGGY" DOWNLOADS TO PRISONERS REFUSES TO CORRECT OR REFUND COSTS.
Dominoes, a game enjoyed by millions around the world, has come to the IDOC via JPay in the form of a (purchased) video game download which can be played on the prisoner accessible JPay tablet - but the JPay version is no more a game of dominoes than a child setting the tiles up in a line and knocking them over.
On 5-24-17, prisoner Dale Shackelford (who has played various forms and styles of the dominoes game for more than 40 years) ordered the "Dominoes, Pro" (video) game from the JPay download store. Within the hour he noticed that not only did the game not keep score, the "winner" was the last (person or computer) to play a tile. Even when he kept score manually, Shackelford noted that the last to play a tile was declared the winner - regardless of who had the most points. Further, despite being advertised as the "classic" version of the game, the downloaded version did not use a "spinner" (double numbered tile) to begin the game, or allow double-numbered tiles to be played in the classic manner.
In "trouble tickets" sent to JPay by Shackelford within hours of purchasing the download complaining of this issue, JPay representatives agreed that the game had "glitches" and stated they would send the problem to the game developers for resolution (ICC 015571 and ICC 015982). Shackelford was later advised by JPay that no action would be taken to resolve the matter, and that no refunds would be made. The Dominoes, Pro video game - such as it is - is still being sold for download by JPay to unsuspecting prisoners in their game store.
On 5-24-17, prisoner Dale Shackelford (who has played various forms and styles of the dominoes game for more than 40 years) ordered the "Dominoes, Pro" (video) game from the JPay download store. Within the hour he noticed that not only did the game not keep score, the "winner" was the last (person or computer) to play a tile. Even when he kept score manually, Shackelford noted that the last to play a tile was declared the winner - regardless of who had the most points. Further, despite being advertised as the "classic" version of the game, the downloaded version did not use a "spinner" (double numbered tile) to begin the game, or allow double-numbered tiles to be played in the classic manner.
In "trouble tickets" sent to JPay by Shackelford within hours of purchasing the download complaining of this issue, JPay representatives agreed that the game had "glitches" and stated they would send the problem to the game developers for resolution (ICC 015571 and ICC 015982). Shackelford was later advised by JPay that no action would be taken to resolve the matter, and that no refunds would be made. The Dominoes, Pro video game - such as it is - is still being sold for download by JPay to unsuspecting prisoners in their game store.