WHAT HAPPENS TO ELECTRONIC COMMUNICATIONS I SEND TO A IDAHO PRISONER? - HOW LONG DOES IT TAKE FOR THE PRISONER TO GET IT?
Once you send an email, photo or video to a prisoner via JPay, it goes to computer servers in Miami, Florida where it is electronically forwarded to the IDOC. The communication is then filtered, looking for key words or phrases that have been deemed objectional for some reason (security, etc.). Once a flagged word or phrase has been detected the entire email (along with any attachments/photos) is forwarded to IDOC staff where it is reviewed, by authorized staff in the facility wherein the prisoner is assigned. IDOC staff can add specific words and/or phrases to the existing filter list for the entire IDOC, facility, a specific area within the facility, or an individual prisoner based on investigative or other need.
Photos and videos are viewed by staff to determine whether or not they conform to prison rules (SOP). Unfortunately, various staff often have differing opinions regarding some photos/videos, thus, while one officer may find the photo/video within the guidelines, another may not.
Photos, videos and text which are considered objectional are to be reviewed by investigators for a final determination of whether or not the communication will be allowed to be delivered to the prisoner. If the text (email) is censored, any attachment (photo) to the email is also censored, and will not be delivered, but if an attachment is censored, and the text is approved, only the attachment will be removed, and the text delivered to the prisoner.
Despite requirements set forth in SOP which was modified in September, 2016 in response to litigation in SHACKELFORD v. McKAY, Ada County Case No. CV-OC-2016-05583, there really is no clear method of appealing a decision by investigators to censor an incoming (or outgoing) electronic communication, and paper notifications are often not generated, or for some other reason not delivered to the prisoner, preventing the filing of a grievance.
If the communication is approved, it is electronically delivered to the prisoner. If it is not approved, it is considered "censored" and the prisoner is supposed to receive both an electronic notice of the censored communication, as well as a document notifying the prisoner of the source (who sent it), type of communication censored (email, photo, video), the reason why it was censored, who censored it and the date. There are no refunds for censored communications. Approved or not, these communications may take from 5 minutes to 21 days to be delivered to the prisoner - or if sent by the prisoner (outgoing), such delays could take just as long to be delivered to family or friends after the prisoner sends it.
NOTE: When determining when a prisoner has sent you an email, you can look at the time/date stamp. Because JPay is headquartered in Miami, Florida, the entire system uses the Eastern Time Zone standard - and is not based on the time zone in which the prisoner is located.
JPay representatives are said to be on duty 24/7, and can be reached by telephone at (800) 574-5729. Idaho prisoners may currently purchase the JP5 tablet with the 4 inch screen, or the JP5s tablet with a 7 inch screen.
Anyone who has any information regarding these (Android) tablets, good, bad or otherwise, please drop me an email at daleshackelford1@gmail.com.
(11/10/17)
Photos and videos are viewed by staff to determine whether or not they conform to prison rules (SOP). Unfortunately, various staff often have differing opinions regarding some photos/videos, thus, while one officer may find the photo/video within the guidelines, another may not.
Photos, videos and text which are considered objectional are to be reviewed by investigators for a final determination of whether or not the communication will be allowed to be delivered to the prisoner. If the text (email) is censored, any attachment (photo) to the email is also censored, and will not be delivered, but if an attachment is censored, and the text is approved, only the attachment will be removed, and the text delivered to the prisoner.
Despite requirements set forth in SOP which was modified in September, 2016 in response to litigation in SHACKELFORD v. McKAY, Ada County Case No. CV-OC-2016-05583, there really is no clear method of appealing a decision by investigators to censor an incoming (or outgoing) electronic communication, and paper notifications are often not generated, or for some other reason not delivered to the prisoner, preventing the filing of a grievance.
If the communication is approved, it is electronically delivered to the prisoner. If it is not approved, it is considered "censored" and the prisoner is supposed to receive both an electronic notice of the censored communication, as well as a document notifying the prisoner of the source (who sent it), type of communication censored (email, photo, video), the reason why it was censored, who censored it and the date. There are no refunds for censored communications. Approved or not, these communications may take from 5 minutes to 21 days to be delivered to the prisoner - or if sent by the prisoner (outgoing), such delays could take just as long to be delivered to family or friends after the prisoner sends it.
NOTE: When determining when a prisoner has sent you an email, you can look at the time/date stamp. Because JPay is headquartered in Miami, Florida, the entire system uses the Eastern Time Zone standard - and is not based on the time zone in which the prisoner is located.
JPay representatives are said to be on duty 24/7, and can be reached by telephone at (800) 574-5729. Idaho prisoners may currently purchase the JP5 tablet with the 4 inch screen, or the JP5s tablet with a 7 inch screen.
Anyone who has any information regarding these (Android) tablets, good, bad or otherwise, please drop me an email at daleshackelford1@gmail.com.
(11/10/17)